Frequently Asked Questions

Find answers to the most common questions about our services, policies, and more. If you need help, our FAQ section has everything you need to get started.

  • What are your cancellation policies?

    PrimeSpace is proud to offer flexible month to month leases. Simply let the office know you are vacating your unit by stopping in or giving us a call at 803-212-9995 to provide your move out date so that we can finalize your account.  Rentals that have not moved in may be cancelled and refunded within 24 hours of renting. 

  • How is the security of your facility ensured?

    The facility is protected by 24/7 Code Entry for Access. The property has camera surveillance, routine manager lock checks, and all units are required to have secure locks.

  • Is 24/7 access available

    You can access your unit from 6:00am-10:00pm daily.

  • Do you offer Insurance for the contents?

    We are proud to provide SafeLease tenant protection plans to better protect your items. Flexible plans for different coverage levels and all budgets are available. Inquire with the office for more details!

  • Do you offer discounts for regular customers or referrals?

    PrimeSpace occasionally has specials. Please check next to the unit size you are considering to see if it qualifies. The office is happy to help you discover any promotions you may be eligible for as well.


  • Are the units climate controlled?

    PrimeSpace Self Storage is fully climate controlled.

  • Are the units protected against moisture and mold?

    PrimeSpace units are climate controlled and any leaks discovered are resolved quickly. We cannot guarantee protection against moisture and mold. As a customer, it is your responsibility to notify the store team if you notice any issues within your unit.

  • How often is the facility cleaned?

    The facility is cleaned daily.

  • How do I reserve a unit?

    You may reserve a unit through www.primespacestorage.com, by calling 803-212-9995 or stopping by our office located at 7949 Broad River Rd. Irmo, SC 29063. We hope to see you soon!

  • Additional Service Fees

    The only service fee applied is a $29 one time admin fee. 

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  • What are your cancellation policies?

    PrimeSpace is proud to offer flexible month to month leases. Simply let the office know you are vacating your unit by stopping in or giving us a call at 803-212-9995 to provide your move out date so that we can finalize your account.  Rentals that have not moved in may be cancelled and refunded within 24 hours of renting. 

  • How do I pay my monthly bill for PrimeSpace Storage?

    You can pay easily online via credit card, debit, or ACH through our secure portal, or drop by the office with cash or check during hours. Autopay is free and ensures no missed payments for your Irmo unit. We make billing simple so you can focus on enjoying the convenience of our facility.

  • What items am I not allowed to store in Irmo storage units?

    For safety, we prohibit perishables, hazardous materials like chemicals or paint, and illegal items. Standard rules to keep everyone secure. Flammables, weapons, or live animals are also off limits in our climate controlled units. If you're unsure about something specific for your self storage in Irmo, SC, just ask our friendly team.

  • Is student storage available near USC in Irmo, SC?

    Yes, we cater to USC Columbia students and locals with affordable summer or semester storage for dorm overflow like books and bikes. Our 5x5 and 10x5 units are budget friendly and climate controlled to protect valuables during breaks. Easy access and flexible terms make it a top choice for self storage near Irmo campuses.

  • What size storage unit do I need for my Irmo apartment?

    Choosing the right size depends on your space. Our 5x5 units work great for small apartments with boxes and seasonal clothes, while 10x10 fits a one bedroom's furniture and appliances. Use our online size guide to visualize options, or chat with our onsite manager for a personalized recommendation based on your Irmo home. This keeps your self storage in Irmo, SC, efficient and affordable without wasting space.